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Privacy Policy

What Data Do We Collect?

We collect the following data:

  • Personal identification information (Name, email address, phone number, address etc.)
How do we collect your data?​

You directly provide Coffee & Spice with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Communicate with Coffee & Spice via social media platforms (such as Facebook, Instagram etc.)
How will we use your data?

Coffee & Spice collects your data so that we can:

  • Process your order and manage your account.
  • Contact you with special offers on other products and services we think you might like.
  • Send you our newsletter if you have subscribed.
How do we store your data?​

Coffee & Spice securely stores your data on our cloud servers based in the UK. These are only accessible by our staff and are secured with encrypted passwords, as well as SSL protocols.

If you have placed an order on our website, we are legally required to keep records of all sales for 7 years. Your data will be stored for this period from the date of your last order.

Your data is stored for marketing purposes if you have opted in to receiving marketing from Coffee & Spice until you opt out of receiving this.

Once this time period has expired, we will delete your data by removing it from our data stores.

Marketing​

Coffee & Spice would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Coffee & Spice from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at marketing@coffeeandspice.co.uk, or use the unsubscribe link in any of our marketing emails.

What are you data protection rights?

Coffee & Spice would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Coffee & Spice for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Coffee & Spice correct any information you believe is inaccurate. You also have the right to request Coffee & Spice to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Coffee & Spice erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Coffee & Spice restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Coffee & Spice’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Coffee & Spice transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, click here and use the form to send your request. 
Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Coffee & Spice uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Storing communication history with us
What Type of Cookies Do We Use?​

There are a number of different types of cookies, however, our website uses:

  • Functionality – Coffee & Spice uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Coffee & Spice uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Coffee & Spice sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies

You can set your browser not to accept cookies, and the above website (all about cookies) tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies of other Websites​

This website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy​

Coffee & Spice keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 05/01/2020.

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Coffee & Spice

Ethically Sourced Specialty Coffee, Matched with a Little Spice