Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Coffee & Spice.
All prices are in £ sterling. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if it is to your benefit.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries.
Payments on our website are securely processed by Stripe. You can pay using a debit/credit card, Apple Pay, or Google Pay.
Coffee & Spices: Once an order for coffee has been placed we are unable to offer a refund.
Equipment: A 14 day cooling off policy applies to all online orders (not including coffee). This begins the day after you receive your order. You must notify us that you wish to return the item by email within 14 days. You have a further 14 days to return the item but you will need to pay for the cost of return and ensure the item has been insured and submit proof of postage to us if required. If the item has been damaged in any way or shows signs of use you may only be entitled to a reduced refund. Contact us at firstname.lastname@example.org for returns. More information on the law can be found here: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/
Additional non-returnable items: Gift cards
Please do not send your purchase back to the manufacturer.
Items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Coffee & Spice to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Accepting Orders & Security
When you place an order, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the billing address and shipping address. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 1pm GMT, and all orders paid for after this time will be processed the next working day.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. Evening and Sunday deliveries are not available. Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
All goods are examined in detail by ourselves prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible. If an order that has been shipped does not arrive with you within the recommended shipping time, please e-mail us at email@example.com with the order number and we will look into this for you. We do have to allow the carrier reasonable time to deliver your order, however after this time has passed we will dispatch replacements if they are deemed to be lost in transit. Please note we have to be made aware of any orders not received within 28 days of the order being shipped.
If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights. These terms and conditions cover coffeeandspice.co.uk. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts. We do not guarantee that this web site will be compatible with all customers computers.